Plug Power introduces smart glasses-based remote training

Plug Power has developed and successfully deployed an AR smart glasses-based remote training and boarding program to support its hydrogen fuel cell developments.

Utilising Vuzix M400 Smart Glasses powered by Ubimax Frontline, the program has helped the hydrogen fuel cell specialist to train and support its field technicians and the company’s growing customer footprint during the pandemic.

The AR support program provides Plug Power technicians with a kit consisting of Vuzix Smart Glasses preloaded with Ubimax Frontline software, which not only enabled technicians to capture and review on-the-job processes hands-free with a trainer remotely, but also replaced the need for more expensive in-person training events and gatherings.

Commenting on the program, Chris Suriano, Plug Power Vice-President of Service, said, “We turned to Vuzix and Ubimax soon after the COVID-19 pandemic arrived to help solve operational challenges related to onboarding and training our technicians.”

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